Privacy Policy

1. General Introduction

KD Scala Ltd ("we", "us", "our") is dedicated to protecting and respecting your personal privacy. This Privacy Notice describes our privacy practices regarding the collection, handling, and protection of information submitted by customers and website visitors.

2. What Information We Collect

When you interact with our website, request an engineering quotation, or book an emergency call-out, we may collect the following details:

• Identity Information: Full name.
• Contact Information: Email address, mobile telephone number, and installation/property address (where on-site inspection or service is requested).
• Service Inquiries: Selected trade service (Air Conditioning, Heating & Plumbing, Ventilation, Irrigation Systems, or Emergency support) and message notes.
• Technical Metadata: Non-personally identifiable technical information (such as browser user-agent and IP logs) processed strictly for site security and anti-spam protection.

3. Purpose and Legal Basis for Processing

Under the UK GDPR, we only collect and process personal data where there is a lawful basis. We use your data to:

• Perform Services & Prepare Quotes: Fulfill your request for technical estimates, site visits, or maintenance contracts.
• Emergency Call-Outs: Rapidly dispatch engineers to address critical heating, plumbing, or air conditioning failures across London.
• Legitimate Interests: Maintain operational records and ensure high standards of quality assurance.
• Statutory Obligations: Meet applicable legal, health & safety, and accounting standards in England & Wales.

4. Data Storage & Third-Party Sharing

We respect your privacy and never sell, lease, or distribute customer details to advertisers or external marketing lists. We share data only with:

• Certified Field Engineers: Assigned technicians directly responsible for delivering your HVAC or plumbing service.
• Secure Cloud Infrastructure: Regulated service providers (such as hosting and form communication processors) bound by strict confidentiality and data protection agreements.

5. Retention Period

Your details are retained only for as long as necessary to complete your inquiry, satisfy warranty obligations on mechanical installations, and fulfill statutory tax and legal requirements under UK law.

6. Your Legal Rights Under UK GDPR

You have full legal rights regarding the personal data we hold about you, including:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete contact details.
• Right to Erasure: Request the deletion of your personal data where retention is no longer legally required.

To exercise any of these rights, please contact our team directly at [email protected], call +44 7931 130886 or write to our registered office in Upminster, RM14 1EF.